Microsoft: Bing With Artificial Intelligence And The First Mistakes And Confusing Answers
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Bing with AI and ChatGPT are some of the first major tech releases that show just how persuasive, and sometimes disturbing, new AI chatbots can be.
First errors
Just over a week after Microsoft Corp. presented its new search engine Bing the first testers point out the errors and disturbing answers generated by this technology.
Microsoft unveiled the updated Bing at an event last week at its headquarters in Redmond, Washington. The company says the change enables a new type of search, where people will ask questions to the search engine in natural language, and Bing will generate direct answers and suggestions, as opposed to directing users to different websites.
Some parts of the demo were problematic: Microsoft showed how Bing could generate and compare public company leaderboards with regular language prompts, but the information Bing displayed contained errors.
In the days that followed, people began sharing their experiences online, with many pointing out mistakes and confusing answers. When a user asked Bing to write a newspaper article about the Super Bowl "this just happened", Bing provided details of last year's soccer championship game.
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Microsoft's answer
On its blog, Microsoft said that feedback on the new Bing has been mostly positive so far, with 71% of users giving it a "thumbs up".
Microsoft said it has found that Bing starts coming up with weird responses after chat sessions of 15 or more questions, and that it may repeat itself or respond in a way that doesn't match its designed tone.
The company said it was trying to train the technology to be more reliable in finding the latest sports scores and financial data. It is also considering adding a toggle that would allow users to decide if they want Bing to be more or less creative in their responses.
Microsoft's quick response to user feedback reflects the importance the company sees in people's reactions to the emerging technology looking to capitalize on ChatGPT's groundbreaking success. The company intends to use this technology to ward off the dominance of Alphabet Inc. in a search through your Google entity.
In a blog post, Microsoft said it expects the new Bing to improve over time as more people use it.
"The only way to improve a product like this where the user experience is so different from anything anyone has seen before is to allow people like you to use the product and do exactly what everyone else is doing," the company said.
Not only Microsoft
Microsoft isn't the only company that has had trouble launching its new AI tool. When Google followed Microsoft's lead in exposing ChatGPT's rival Bard last week, the tool's answer to one question contained an obvious factual error. He claimed that the James Webb Space Telescope took the "first pictures" of an exoplanet outside the solar system. The National Aeronautics and Space Administration says on its website that the first pictures of the exoplanet were taken in 2004 by another telescope.
Microsoft share price
After February 14, Microsoft's stock hit its all-time high, the stock fell. MSFT shares fell from 272.17 to 259.72.
The price level of 272.17 was last traded in September last year.
Source: wsj.com, finance.yahoo.com
